FAQs
ORDERS & PRODUCTS
How do Satus products fit?
Each product page includes specific fit notes to help you choose the right size.
Some items are designed with a more relaxed fit, while others are closer to the body. If you’re between sizes, we recommend checking the fit guidance or size guide before ordering.
Do you offer a size guide?
Yes. We provide detailed size guides by product type to help you find the best fit.
You’ll find links to the relevant size guide on each product page.
Are your products suitable for both training and everyday wear?
Yes. Satus products are designed to support training while remaining comfortable and understated enough for everyday use. Each product is created with a specific purpose in mind, which is outlined on the product page.
What materials do you use?
We’ve spent time looking for the best fabrics to use. We use performance-focused fabrics selected for comfort, durability, and how they feel during movement, inspired by our experience as elite-athletes. Material details are listed on each product page so you can understand exactly what you’re wearing.
DESIGN & BRAND
Who designs Satus products?
Satus products are informed by athletes at the highest levels of their sport, using their experience to shape decisions around fit, comfort, and functionality. They know what works and what doesn’t when it comes to functional training wear.
Those insights are refined through a considered design process to create clothing suited to everyday training.
Are Satus products only for elite athletes?
No. While our design process is informed by elite-level experience, Satus products are made for anyone who trains consistently and values comfort, function, and considered design.
Why is the design so minimal?
We believe training clothing should support movement without distraction.
Minimal, considered design allows products to feel calm, functional, and easy to wear often.
SHIPPING
Where do you ship?
We ship internationally. Shipping prices will vary according to your location. Please see shipping policies for further information.
International shipping options may be available and will be shown at checkout if applicable.
How long does delivery take?
Orders are typically delivered within:
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2–5 working days for standard UK delivery
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1–2 working days for express delivery
Delivery times are estimates and may vary during busy periods and public holidays. If you are in urgent need of an order, please inform us and we’ll do our best to get your items to you on time.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
RETURNS & REFUNDS
Can I return an item if it doesn’t fit?
Yes. If your item is unworn, unwashed, and in its original condition with tags attached, you can return it within 14 days of receiving your order (subject to terms and conditions).
See full returns and refunds policy here.
How do I start a return?
Email customercare@satuswear.com with your order number and reason for return.
We’ll guide you through the next steps.
Who pays for return shipping?
Normally Satus will cover your return shipping. Full details are available in our Refund & Returns Policy.
What if my item is faulty?
If an item arrives faulty or develops a fault, please contact us within 30 days of receipt.
We’ll work with you to arrange a replacement or refund in line with your statutory rights.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers. We do not store your payment details.
CONTACT & SUPPORT
How can I contact you?
You can reach us at customercare@satuswear.com.
We aim to respond to all enquiries within 1–2 working days.
Where can I learn more about the brand?
Our About page and Journal offer deeper insight into how we think about training, design, and the decisions behind what we make.
You can follow our activity on social media - where we frequently post updates and relatable content.
